

If Outlook cant connect to Exchange, troubleshoot the issue as an Exchange connectivity issue.

To resolve this issue, verify that Outlook has connectivity to the mailbox. Second, why the password prompts don't take passwords. All of our iPhone users experience a similar situation, various times during the day they are prompted for their exchange password in order to get access to their email. If the Exchange server or EWS is unavailable, this causes Lync to continuously prompt for credentials because it cant contact Exchange for authentication. What settings on iOS device triggers this behavior. Two questions, first, why users are prompted for password prompts, example, "password required" or "incorrect password "when user password has not changed in AD. Now its happening again and its kind of getting annoying. Also, all other iOS 13.5.1 issues prevailing over your iPhone will get resolved. Within a short while the process to fix your iOS firmware will now complete and you no longer have to enter Apple ID password almost every time on iOS 13.5.1. But after some time the same happened again and I ended up creating another application specific password. Step 2: On the upcoming screen, hit on the Fix Now button and wait for the process to complete. I simply created a new application specific password. Issue is starting where users are getting prompted for password on devices with either of the following on occasions "Password required "or "Incorrect password" and user has to enter AD password again.Sometimes the prompt take the password, and when it doesn't, user are directed to enter password on the Exchange account created on the device. The problem is that when everything was working fine, one day, all of a sudden Mail asked for my Google password. After entering correct AD passwords, user wait for connectivity to their Exchange mailbox, and after 15-20 mins wait folder structure/eMail are downloaded on devices. Users are prompted with "incorrect password" prompt initially. Now, on the new dialog box, hit More Settings. After that, search for the Outlook account and press the Change button. And then click on Account Settings > Account Settings. Exchange accounts are created via MDM profile. Follow the given steps to fix Outlook prompting for password: First of all, launch Microsoft Outlook & click on the File. We are rolling out ActiveSync/Exchange eMail for iOS devices via MDM solution.
